Return & Refund Policy
Here’s a professional and customer-friendly return policy for Tencikart:
Tencikart Return Policy
At Tencikart, we prioritize customer satisfaction and want you to have a hassle-free shopping experience. If you’re not completely satisfied with your purchase, we’re here to help!
1. Eligibility for Returns
You can request a return if:
✔ The item is in its original condition, unworn, unwashed, and with all tags intact.
✔ The return request is made within 7 days of receiving the product.
✔ The item is defective, damaged, or does not match the description on our website.
Note: Items such as innerwear, socks, and customized products are non-returnable for hygiene and personalization reasons.
2. How to Initiate a Return
1️⃣ Contact our support team at support@tencikart.com or call [Customer Service Number] within the return period.
2️⃣ Provide your order details, reason for return, and any supporting images (if applicable).
3️⃣ Our team will verify your request and arrange a return pickup (where available) or guide you on how to ship the item back.
3. Refund & Exchange Policy
🔄 Exchange: If you prefer a different size or color, we will send a replacement based on stock availability.
💰 Refund: Once we receive and inspect the returned item, refunds will be processed within 7-10 business days to your original payment method or as store credit.
🚚 Return Shipping: If the return is due to a defect or incorrect item, we will cover the shipping cost. For other reasons (e.g., change of mind), the customer may bear the return shipping cost.
4. Order Cancellations
- Orders can be canceled before they are shipped. Once shipped, cancellations are not possible.
- Refunds for canceled orders will be processed within 5-7 business days.
5. Contact Us
For any return-related queries, reach out to our customer support team at:
📧 Email: support@tencikart.com
📞 Phone: 6378600619
We appreciate your trust in Tencikart and are committed to ensuring a smooth shopping experience.
Let me know if you need modifications or additional clauses! 🚀